As part of our annual Top Trends series, ETR Insights sat down with a director and head of data analytics for a large retail enterprise. During the interview, the discussion covered 2024 enterprise tech trends and predictions for 2025, focusing on AI, IT spending, and global market impacts.

Below is a clip from the interview, when our guest discusses how agentic AI is poised to transform enterprise processes. He also explains how it requires careful governance to manage risks, as rising costs in generative AI and cloud computing are pushing businesses toward more “sustainable” compute strategies.