Only one HCM vendor has more promoters than detractors. The Observatory for Human Capital Management (HCM) surveyed over 300 technology leaders on 17 vendors. Review the free summary of key findings.
What must a SASE platform deliver in 2026? The ETR Observatory asked technology leaders to rate 12 vendors on spending plans, innovation, and stickiness. The free summary shows who leads the field, who moved, and why cost ranks last.
Check back for our next reports!
Observability
CNAPP
Past Observatories
What must a cloud security platform deliver in 2026? The ETR Observatory asked 300 technology leaders to rate 14 CNAPP vendors on spending plans, innovation, and integration. The free summary shows who is rising, who is slipping, and why.
Compare Salesforce, Microsoft, ServiceNow, and HubSpot on spending, satisfaction, lock-in, ROI, and product strength. See what AI is doing to CRM vendor selection, and why your platform pick today is your AI execution layer at renewal.
The observability market is crowded, complex, and consolidating slower than most teams would like. This Observatory covers 21 vendors and where technology leaders are placing their bets, with year-over-year data for the first time.
ETR Observatory for Contact Center as a Service (CCaaS) This is a summary of the full report. Use the request form at the bottom of the article to...
Read ETR’s first 2026 Observatory summary to learn how identity security vendors earn enterprise trust—and what’s changing in the market.