As budgets tighten, UCaaS platforms are being evaluated on more than just features. Our latest ETR Observatory examines the UCaaS market, looking at product attributes that are helping vendors stand out from the crowd.
Following a proprietary methodology of data-backed analysis, the ETR Observatory, unlike other industry reports, is designed to assess technology leader usage of a vendor’s product and services within a specific subsector.
Read ETR’s first 2026 Observatory summary to learn how identity security vendors earn enterprise trust—and what’s changing in the market.
Observability
CNAPP
As budgets tighten, UCaaS platforms are being evaluated on more than just features. Our latest ETR Observatory examines the UCaaS market, looking at product attributes that are helping vendors stand out from the crowd.
Cell phones, video chats, and cloud computing revolutionized business communication, fueling UCaaS. Learn which vendors are meeting enterprise communication needs.
We eliminate bias and increase speed-to-market by cutting out the middleman and going straight to the voice of the customer.